To save you waiting in a queue when you telephone us; we now have the facility to be able to call you back automatically once you near the front of the queue removing the need for you to wait to get through to us. Please note that the call back service will not work if you are calling from a withheld number or have Call Guardian enabled.
Orchard House Surgery
Tel: 01797 320307
Please be aware that ALL phone calls coming in to and going out of the surgery are recorded.
Call a Doctor Urgently
We run a full appointment system. The surgery is open from 8.00am - 6.30pm Monday to Friday. Emergencies should contact NHS 111 in the first instance.
Out Of Hours
If you find you need urgent medical advice that cannot wait until the surgery re opens please call NHS 111 service (just dial 111) your condition will be assessed and the appropriate treatment or advice will be offered. If NHS 111 feel you need to be seen by a doctor, your details will be passed to IC24 Ltd who will arrange for you to be seen by a doctor or visited at home if a home visit is required You can also obtain 24 hour general medical advice by accessing the NHS 111 Website.
If you are confronted by a serious problem such as severe chest pain or profuse bleeding call an ambulance (telephone 999) before calling the surgery.
Surgery Times: 8:00am- 6:30pm Monday to Friday.
If you are in the area for a short time and require medical treatment you are able to register with this practice as a temporary resident. This gives you the same access to general medical services as registered patients but either for a period of 24 hours up to 15 days, or between 15 days and three months. If you are going to be in the area for longer than three months you should register fully with a GP.
If you are registered with another practice locally it is essential that you to attend your own practice where your medical notes are available.
Overseas Visitors & Emergency Treatment for Foreign Visitors
People from abroad are eligible for free treatment on the NHS in the case of an emergency. Broadly, this means that if, in the opinion of the GP, your condition requires emergency treatment you will not be charged for a consultation with the GP. If you require treatment or medication for a pre-existing condition you will be charged a fee, which then should be claimed back via your insurance company.
Please note that these conditions also apply to British nationals living abroad.
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